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I went into the Percy St salon in London. I cant even be bothered to go into what happened. I didnt actually get round to a treatment as the reception staff were so rude. Reading other people's reviews on here and other sites, I agree. Whenever there's a negative review, its followed up straight away with a 5 star positive one and always written the same. "name"... ie... Dee, at "this salon. Ie: Manchester etc, is brilliant. How many staff do they employ to write these! Do yourself a favour and go elsewhere. No idea how this place exists!
Lesley M.'s review of VGMedispa earned 7 Very Helpful votes
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Was under going treatments at the Poole Branch which just closed without any warning. I am...
Dear Lesley,
Thank you for taking time to leave us a comment. We take all of our clients' feedback seriously and review all of the comments, good and bad, in order to improve our services.
Our staff in customer services are given guidelines to follow so that they can manage client expectations in regards to the treatments purchased either directly or via third parties such as Groupon and Wowcher.
As far as the claims of fake reviews, all reviews are made by customers who have visited our clinics in the past and they were either satisfied with the experience or not. As you can witness below, we answer to all clients and we welcome all reviews, whether good or not positive, to improve our services.
Dee is one of our lovely therapists in our Manchester clinic and, as you can see from the client reviews, she does an outstanding job. If you would like to visit our Manchester clinic in the future to get a treatment by Dee, please feel free to contact our customer care at customercare@vgmedispa.com and we will be more than glad to book you in for an appointment in the North.
Thank you for your time.
Kind Regards
VGMEDISPA