Lesley A.

I was deceived by their cash reward. It was easy for Agoda to take your money. However, when it comes to getting the cash reward, I have to wait 60 days after checking out of hotel. The inconvenience and hassle of claiming the reward. I need to scan the QR code and install its app in order to do a claim. Instead of crediting the claimed amount into credit card I used, I was prompted for my bank details. After 10 days of filing, I checked my bank and credit card statements, there were still no deposits from Agoda. I contacted its agents and was asked to contact my bank. Subsequent complaints through emails and chats all quoted, "For your cashback, we would like to inform you that your cashback has been claimed already, as we can see here on our end. You should try to check it with your bank in order to track your cashback." Its ridiculous why would my bank withholds the money or blocks the deposit. I was contacting them to investigate and check where the money was deposited if Agoda has acted on it. It seems to me that Agoda is trying to scam me, making it difficult to request an investigation. It seems to be from AI agents, not bothering to check with its accounts dept.

Last week, I even went to my bank to check and was told I need to check with Agoda and not them. Also my bank account was not blocked.

Do not get conned by its misleading discount and good rates for Platimium member. I paid the same rates as any normal account holder.

Be wary of its many discount offers and claims.

Alert! To be wary of dirty tactics by this Budget Ge, Otokoc Georgia, using full deposit 1000 gel for other repairs and services, maintenance, etc. instead of just the actual item, an old wheel cover I damaged. A must to check the car thoroughly, even the interior seats and engine compartment. Best to take out the wheel covers and not drive with them. Car given has many scratches, dents and rusty rims and dirty.
I am a solo traveller and do not smoke nor drink, but was asked to pay for seat cleaning of 300 gel and 450 gel for rim replacement. I wasn't aware that the seats, back and front passenger were stained until they sent me the pic. I was shocked because nobody was using the back seat, and the front seat was for my hand bag. They are set in taking, scamming your money held ransomed by them.
Car was returned on the day nobody was at the airport counter. Hard time calling, texting before and at the airport to return car in advance. Had to call USA hotline for assistance. Next day received a thank you, smiley face text. However, 3 days later was told car in workshop. ShockingCar was driven 123 kilometers to the workshop.
I booked through American Airlines and till today, after 1 month, no mileage points credited to may Advantage account.
It will be a blessing in disguise if there was no one at the counter to honour my reservation. No need to go through all the hassles dealing with such company.
Internal staff and friends write good reviews which is disgusting, dishonest and embarrassing.