Absolutely the worst experience with buying hair I've ever had. I ordered 5 packs of Burgundy candy hair in 30in. I was so excited because the hair on their website was gorgeous and they were a Black-owned business. So, I was trying to support my fellow queens in the UK during the pandemic.
Flash forward to me getting my order, its completely wrong. They sent me 5 packs of Black Pink Candy hair in 24in AND 5 packs of Black Pink Candy hair in 30in. None of the color I ordered was there!
However, I felt bad for them sending me extra product. So I reached out to rectify the situation. They got back into contact with me after months of silence, and then demanded extra money from me than what I owed them. I proved to her that she was completely off the mark with the price. And I mean like an extra $50 off the mark. And proceeds to say that I wouldn't be complaining if they were a white company. Ma'am, you obviously don't know who I am. I've complained to white companies, repeatedly, and they've rectified the situation. You are just trying to get more money from me!
Absolutely insulted, and I'm NEVER buying from that company again!