Leonard L.

They demand $25 on top of amount paid for an electronic copy and $15 for a tracked letter. They failed to send a regular mail letter on two occasions and claim to not have any proof of having sent it. When asked which address they sent my letters to they claim to not have access to that kind of information after getting my full name and the invoice number. It is called extortion and they engage in it. They do not deliver the services contracted and paid for. Translators USA LLC refuses to be courteous over the phone, interrupting and talking over, do not answer questions like: "Did your company send the regular letter to my address?" and keep repeating the mantra of: "We do not have any records of sending or not sending it..." or: "It is against our policy to provide electronic copies even if we made a mistake..."
THIS COMPANY and their policy are RIDICULOUS and must be avoided.
I mean they refuse to let a customer to come-by and pick-up the translation from their office for some bogus "customer privacy-related" policies.
In summary, they hold your documents hostage until you pay them more money than initially agreed about in writing in the first place.
PERIOD.