Our company tried to hire Translators USA LLC and they require full payment before the service is booked. (We paid $735.00 for the service we requested). After scheduling and paying for a court reporter and arranging for all parties to show up for this scheduled session the interpreter did not show up for this session. It has taken over a month to get a response and to receive a full refund. This company is very unprofessional, and I would not ever refer anyone to hire them for any interpreting services.
We are still waiting for a full refund. We initially contacted Translators USA in August. It is the end of October and still waiting...
The initial response was very timely as were all follow-up communications. The quote was competitive with other ones received and although not the lowest, they were willing to meet my deadline over their projected timeframe. There is a Paypal account which facilitates ordering, paying and keeping track of work performed.
I accepted an assignment for a 3 day Herbal life conference and three months later, I am chasing them for payment. The "CEO" never replied to the emails for at least a month a has been giving the run around. Please do your research before accepting anything from here. They are not professional and the CEO will shift the blame of you for allowing them to do their part which is paying for a job done. Very disappointing to say the least.
Translation USA's interpreter was exceptional and very professional in every way. Western Electric and our Japanese clients were very impressed with her interpretation services. Before the meeting, your interpreter did her research to understand our business, meeting purpose and learned technical terminology about our products. During the meeting, in a very quiet and humble way, she managed the communication/interpretation process. Her maturity and conservative style was very appropriate for the business meeting. She accurately captured what was said in writing (at times, very lengthy series of sentences) and accurately interpreted all the points back to the other party.
On short notice, Translation USA took the time to understand our specific request and provided us with an interpreter who exceeded our expectations. I highly recommend Translation USA, LLC services.
Love the great service that you'll gave me. 5 stars. They work real quick and great. Respond to you immediately. I really recommend this place to whoever needs help with any translation. If I'll need some other help with translation I will be gladly love for you'll to help me back. Beautiful n Blessing Holidays.
Our company has utilized Translations USA as our primary translation agency for the past 5 years or more. They are consistent in their results, accurate in what they provide, and professional in their demeanor and service. Plus, they are just plain easy to work with -- an absolute must when you utilize a translator on a daily basis. We wholeheartedly recommend you give Translations USA a try; you'll be glad you did!
I have been using this service for more than a year and they have realized several translation projects regarding all kinds of documents ranging from legal to academic and so on. The service has been always excellent, fast and the website is very easy to navigate. The answers to any inquires was always very fast and efficient, thanks also to the available live chat, which for me is easier than having a phone conversation. I am completely satisfied with the service and the price. I will surely use it again as soon as I would need it.
Fast, convenient and good price for the service. Easy to upload the files, translation email came the next day and original copy arrived a couple of days later. Would definitely translate more files if needed.
First of all, it`s very practical to request for the service on the website and upload the files. After that, a draft is sent very quickly with the translation (1-2 days). They are pleasant and listen to your requests and corrections and respond to them very fast. The electronic copy was sent right after the corrections and I had my original by mail 3 business day after. Great experience and I'll use it again for future needs!
I paid a considerable amount of money, and I expected professionalism. I got them to translate five syllabi, but when they sent me the draft everything was horrible, spelling mistakes, sentences not capitalized, missing periods, the format was horrible, and the formulas were written incorrectly. When I replied that there were mistakes, they corrected some errors, even though I pointed where exactly the periods were missing, they did not correct all the issues, and the formulas were not correct, again. It is like they do not review the documents to check that everything is correct. I would definitely not recommend them to anybody.
Dear Leidy,
I'm so sorry you had a bad experience. We strive to deliver the best services to our clients at any time. Apparently in the earlier stages of the process we dropped the ball and that is inexcusable. I understand that we corrected the formulas and everything was fine in the end. We have taken measures so that this will not happen again
I had to translate couple documents from portuguese into english. They not only do a quick service, but also email you a draft of the document to give you a chance to revise it before having it mailed to you!
Attention was great and service was incredibly fast wow, the best rush service ever. I thank all the team from Translators USA. They translated everything to perfection no mistake, I got my documents notarized at the same time. I ask for 8 documents to be translated in 24 hours and they finished it before I could not believe it at the same time the service was so professional and the same lady that I asked her to help on the chat was with me all the way to the finish with my order, hands down best customer service. You guys are excellent.
My colleague and I provided simultaneous interpretation service for Translators USA during the first week of May 2024. We were aware of this companies lack of professionalism in making payments on time and I drafted a contract to receive half of the amount a week before the other half a week after. Danny, the CEO, only paid a small amount of the first half claiming Zelle would not allow him to process more. I waited a few days for the rest of the payment and it didn't come through. Both my colleague and I provided excellent service at a high level international conference with world leaders and I am still waiting for the payment. I processed the payment for my colleague because I didn't want her to have to wait and invoiced the company for the total amount the day after the last day of the event. The first excuse I received from Danny was that he hadn't been paid by his client (government job). An interpreter should not have to wait for a client to pay the company in order to get paid. That is not our concern or responsibility. I myself own a company and have never let my interpreters wait to get paid just because my clients defaulted on their payments. He asked for another week to make the payment and I agreed. At this point he had already breached a contract signed and was making a payment way past the deadline established. I still have not received payment and am now reaching out to the BBB. Mind you, we are talking about less than $5,000.00. For such a "huge" company, I find it hard to believe they can't afford to pay that amount.
Ana O.
Portuguese interpreter
They demand $25 on top of amount paid for an electronic copy and $15 for a tracked letter. They failed to send a regular mail letter on two occasions and claim to not have any proof of having sent it. When asked which address they sent my letters to they claim to not have access to that kind of information after getting my full name and the invoice number. It is called extortion and they engage in it. They do not deliver the services contracted and paid for. Translators USA LLC refuses to be courteous over the phone, interrupting and talking over, do not answer questions like: "Did your company send the regular letter to my address?" and keep repeating the mantra of: "We do not have any records of sending or not sending it..." or: "It is against our policy to provide electronic copies even if we made a mistake..."
THIS COMPANY and their policy are RIDICULOUS and must be avoided.
I mean they refuse to let a customer to come-by and pick-up the translation from their office for some bogus "customer privacy-related" policies.
In summary, they hold your documents hostage until you pay them more money than initially agreed about in writing in the first place.
PERIOD.
ZeiWei came to the meeting prepared with research done on my client and already reviewed our presentation slides. She was on time and my clients were so happy that they would like to work with her again!
I love how fast and accurate the translations are done. Will be even better if the services were not too expensive.
I had a great experience with their service, prompt emails response and very patient with correction and attention to details. I will definitely use their service again for future needs.
I was highly satisfied and pleased by the work. No spelling errors and I had the translation back within 3 days
Our translator, Richard Sam, was on time for the meeting, was very engaging, and was a tremendous help with our discussions.
Fast and professional service provided. Thank you so much! I always do all my translations with this agency! Great satisfaction!
Overview
Translators USA LLC has a rating of 2.6 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Translators USA LLC ranks 68th among Translation sites.
Since 2003, Translators USA has served American interests both at home and abroad with expert translation and interpretation services. We specialize in making multi-language conferences and conversations more successful, whether in person or on the phone. We ensure that the written word is shared accurately and in the correct voice, no matter where the document will be used or where the conference takes place. And we take our responsibility seriously: we will provide the best customer service possible because we want to work with you today, tomorrow, and for years to come.
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- New Braunfels, TX, United States
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Business History
In 2004, immigrant Danny Goossens came to the United States. He immediately fell in love with his adopted country, seeing this “land of opportunity.” Yet an appreciative attitude didn’t keep Goossens from being frustrated as he sought a translation company to help with his immigration papers. The experience led Goossens to work for one such company as a project manager and regional sales director. As he recognized the value and innovation that U.S. companies bring to their respective markets, he also saw unaddressed disconnect with the country’s diverse populations. That’s how Translators USA was born. Today, our company is 100% devoted to helping American companies, professionals and government entities accurately and fully convey the scope of their work to the widest array of populations.
At Translators USA, we are able to meet the needs of our clients thanks to a database of more than 9,000 experienced translators who provide immediate coverage of approximately 150 languages. Just as importantly, our linguists see that grammar, syntax, tone and idioms make sense to native listeners—it’s a concept called “localization.” As a result, you can count on Translators USA’s translators and interpreters to ensure content is always accurate … and that even the most complex thoughts are understood as they were intended.
Whether it’s a corporation expanding internationally or a doctor serving a local immigrant population, our clients quickly learn that we’ll help them bridge any language gap. Without gimmicks, tricks or imprecise software programs—just human to human care and efforts—Translators USA’s services feature unsurpassed expertise and dedication to American organizations and individuals.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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She indeed did cover an event for us in April but did not sent an invoice until June 30,2023. The invoice needs to go through accounting to get cleared for payment. We pay our interpreters 30 days net, which is industry standard and Nieves invoice will be paid as such. This invoice was paid today less than 2 weeks after we received her invoice.