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I wish I had read these review last prior to ordering. The product I ordered was a trench coat. Very poor quality, not the color advertised and questionable if it's silk. I have emailed four times to request return information and it's always "request being reviewed". They give no company address on their website and no insert in packaging. They want to run the clock down on the 30 days. Do not waste your time on this company! It's coming from China, so your options are limited. Nasty company!
Leisa L.'s review of LilySilk earned 37 Very Helpful votes
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear Customer,
Thank you for your feedback.
We apologize for this unpleasant experience.
There may have some misunderstanding. We always replied to the messages within 24 hours.
Color differences may occur in online pictures and the product in real life because different devices may use certain color standards and display methods.
Please rest assured that we offer a 60-day easy return policy. You could return your orders if they do not meet your expectation, you could reach our customer service team via support@lilysilk.zendesk.com, and we are here to help.
Meanwhile, there is the return address on our website: https://www.lilysilk.com/us/shipping-and-returns, please check this link.
Best regards,
LILYSILK Customer Service