I didn't write a review yet because I was going to give them another chance BUT
Once again my appointment is canceled because the mechanic didn't have the basic tools or knowledge to do the job.
And this time the job was not on my diesel truck. it was a common 98 buick regal... No special tools needed.
The mechanic had the call center call me the night before to tell me he couldn't do the job because he needed a special tool called the Fan Clutch wrench... Um no he didnt..
To change the water pump you have to take the belt off.. as you do with a lot of replacement jobs.. You can put the belt back on without special tools.. just strength and a common 15 MM wrench will do it.
If he has the 10 years experience he claims he would know that ! PLUS....... why is this guy allowed to take appointments for this type of work if he has no tools !!!
This is the same guy, Juan, that showed up for my Truck Breaks appointment and was surprised it was a truck and tried to say he didnt have a jack for it. then more surprised when I pulled out a huge floor jack.. then claimed he didnt have another tool, He showed up in a Honda with very little equipment in the trunk or back seat.. I had more tools in the garage then he did. Then 2 more Mechanics canceled because they said they didn't have tools !
The reason I was trying your service was that I lacked the strength for the Belt.. and the breaks jobs was the same. I needed help with the springs for the drum breaks.
I took a day off of work for this and again canceled the night before !!!!
You need better Mechanics !!!!!!