Ordered on January 20th, order shipped on the 26th and today is February 2nd and this hasn't moved since the 26th in USPS system. I emeiled several times with no help from Isabel. I was told USPS is experiencing delays. This is total BS! I ordered 8 things from different companies and ALL came through USPS with NO delays. My first and LAST time ordering from this company. I have been going to Original Botanica and when I place an order, it's shipped the SAME DAY and it arrives the very next day! I will be filing a complaint with my bank to get my money back from this company!
This customer works for a competitor, She placed an order and her order was shipped within our shipping time frames. She immediately started emailing upon receiving her shipping notification demanding to know where her order was. Due to the many threats and abusive emails our customer service was receiving, we issued her a refund even though her order was still showing shipped.