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Lee B.

Contributor Level

Total Points
80

1 Review by Lee

  • Products Direct

11/29/22
Verified purchase

This company is absolutely terrible. Please do not buy from them.

They overcharged me during the checkout process. If you are not in the UK - they show prices excluding UK VAT and then add the VAT back into the total. This is a deliberate effort to mislead the consumer.

When I contacted their customer services about being overcharged they blamed me for ordering from the wrong site! I landed there from google - had no idea they even had multiple sites - how was it my fault?

Every interaction with their customer service team resulted in a response from a different person. There is zero continuity. I had 4 interactions with them, each taking over a day and by the 4th interaction I was further back than when I started so I just gave up.

Huge waste of time - will never use them again.

Service
Value
Shipping
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Joel M. – Products Direct Rep

You are confusing us for a different company. We do not sell in the UK

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