Products Direct

Product was on back order for a month and I didn't receive any update until I called and asked where my order was.

Severe lack of communication. I was told I'd have tracking in "about 24 hours", yet didn't receive anything for 3 weeks after it shipped until I had to reach out to them twice for a response. Nor were they very helpful or apologetic when finally responding to me.

This company is absolutely terrible. Please do not buy from them.

They overcharged me during the checkout process. If you are not in the UK - they show prices excluding UK VAT and then add the VAT back into the total. This is a deliberate effort to mislead the consumer.

When I contacted their customer services about being overcharged they blamed me for ordering from the wrong site! I landed there from google - had no idea they even had multiple sites - how was it my fault?

Every interaction with their customer service team resulted in a response from a different person. There is zero continuity. I had 4 interactions with them, each taking over a day and by the 4th interaction I was further back than when I started so I just gave up.

Huge waste of time - will never use them again.

I adore the people that work at Products Direct. They were helpful, kind and responsive. Through no fault of theirs, I'm guessing just nature of the industry, our order was tricky to get scheduled for delivery.

Quick service. We needed one more carton of flooring to finish our kitchen remodel, plus one reducer strip. The rep we spoke to was fantastic. He assured me both items were in stock and he got them shipped the next day.the floor looks beautiful. Your service and pricing are wonderful.

Quote advised product delivery by 7/18. Products delivered 8/3. Terrible shipping company used (YRC/Yellow). They lost product twice and did not seem to care much about it. That being said, the representatives and sales team at Products Direct were great and engaged. I just hope you will consider sending your business to a different shipping company.

So easy to find exactly what I wanted on the website. I called to place my order, received an email with the quote and paid for it right from the email. Great, fast, friendly service. Thank you so much!

I had great help on the front end with my order. Almost all of our stair treats came damaged on the mitered ends. We are trimming them down, so it's not a big deal for us, but if someone did plan to use the corners, it would be a big deal. I think the manufacturing company needs to troubleshoot their packaging.

My sales rep was super helpful but my product came in damaged, it came in damaged from manington itself the floor maker. Many boxes of floor, stair nose and molding were damaged and we had scale back how much floor will be going in our house.

. Estes trucking gets a F for the delivery.came on the wrong date did not get a signature put pallet by mail box instead of front of garage door.

Delivery date kept slipping. Finally received on Feb 15 when promised Feb 4. One box was damaged but haven't been able to verify if flooring is harmed

Thanks for your assistance today, it was a pleasure doing business with you. We needed the sample vinyl floor plank to coordinate colors with carpets, upholstery and artwork. Thank you.

Was told I would receive shipment on certain date, did not occur. Happened 3-4 times before finally receiving shipment.