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The first time I made a purchase with Sam's beauty it was earlier this year. I didnt have a problem with the ordering process and my wig came in a few days. However, the wig was extremely big and didn't fit my head. But the frontal was really nice and it looked so natural. Now, my second purchase which was 8/2/2019 and currently I'm still waiting on a tracking number. I did call customer service and the representative told me that they were sold out on the hair color I wanted. However, they had it in a different color(which was ok with me). She then apologized and told me that I would receive my tracking number today. 8/7/2019. The website should of displayed that they were out of stock in that particular color, instead of allowing customers to still purchase. I will come back and give an update once I receive my order.
Leann H.'s review of Sams Beauty earned 17 Very Helpful votes
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This company should be shut down. Worst customer service ever, and they will make you jump...
They never refunded my money for an order that I returned nor did they respond to emails...
Thank you so much for taking the time to leave us a review. We deeply appreciate your feedback. Our system should have double checked the stock of the item before accepting your purchase and we greatly apologize for that. We are currently in the process of implementing a new inventory system so we can prevent this from happening again. Once again, we greatly apologize for the inconvenience this caused.