Leanne S.

I've been using shipito for over two years now, and while I have been extremely loyal to them and referring many people with the same interests as myself who all have annual subscriptions I feel they don't care about their customers so much. First it was just small things. For example you don't get any points for renewal of your annual membership only when you do it for the first time, so then if you want to get more points you have to buy them, spending even more money on your membership.

Then the other fees started rolling in. Honestly they have fees for EVERYTHING. Sneeze and they'll charge you something. So along my journey with them there have been many of these little things, but I've dealt with it, they haven't been too bad and they allow me to access things to buy that I can't where I live - Until recently, where they damaged something of mine. I wasn't angry. These things happen. So I fill in my claim and to my surprise they refund me the cost of my item without too many hassles, that is until I go and try to get it refunded to my paypal and they charge me a fee, and not just a small fee, nearly $10USD. So I have to pay for their mistake. And its not the first time I've been charged over their mistakes, but those were fairly small so I left them alone. However now I feel like I'm just being taken for a ride.

Honestly, if they stopped charging like wounded bulls I'd probably give them 5 stars, but until they fix the way they handle their own mistakes I'll be keeping my shopping to an absolute minimum and letting my friends know as well.