Leanne M.

I purchased 4 personalized bags as gifts for my bridesmaids through Gifts Happen Here. Two of the four bags purchased were defected and had broken zippers. I did not inspect the bags before gifting them to my bridesmaids. They were already wrapped and I didnt want to remove them from wrapping.
I contacted Gifts Happen Here, provided my order number, and explained the issue. They requested photos of the defected bags, of which I happily emailed to them. After sending the photos to Gifts Happen Here, they first notified me that new bags will be sent out and that they were sorry for my order being defective. Shortly after that, Gifts Happen Here sent me another email stating that I was out of the 30 refund window and that they would do nothing to fix the issues with half my bags being defected upon receipt. I placed my order on March 13,2018 and did not received notice of them shipping until March 19. I first contacted them about the bags being defected on April 28. If they only have a 30 day window of when the order was placed, that doesnt leave much time to inspect your order upon when it is actually received or gifted to someone.
I spoke with Gifts Happen Here on the phone and said there has to be something they can do to take these defected bags back, and I was told they couldnt.
So, I wasted my wedding budget and gift $$$ on defected gifts from a place that doesnt do quality check and doesnt help their customers. I did everything I could to try and resolve the issue on my end. I sent everything they asked, I contacted them with my concerns, and I feel ripped off. I have nothing positive to say and strongly encourage you to stay away from this company!