Leanne D.

I am shocked in the customer service i have received!

In November i brought a pair of the burgundy winter wellies and the badge on the back of one has come off, i took my boots to the shop and was told she cannot help me and i need to speak with customer service.

I then got home and emailed the customer service email address with photos of my boots.

Every email i have received is like an automated one, no one actually reading my email nor answering correctly. I got a email saying at my own cost i can send they into the repairs centre! No i have a faulty product and its down to the company to repair esp when within the warranty. The face i have not even been offered a new badge to be sent out to me is evern worse, no attempt at all in helping the situation.

These boots are now nothing, with one boot with a badge and the other with nothing.

It been over a month of emails and still nothing is being done and i have brought many items from Michael Kors and now with this service i will not continue.