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I took the chance based on a lot of good reviews and ordered a dress from the site. Let me tell you, unless you want to waste your money and deal with rude, smart $#*! customer service do not buy from here. The dress was shipped in a UPS bag which was ripped as well as the bottom portion of the dress was also ripped with it. I thought maybe I could make it work and tried it on and it was the ugliest dress I have ever seen, with extremely poor craftsmanship. I went back to do the return the very day I got it and informed customer service, per their policy, of the issue and that I would like to return it. The email I got back was shocking. They simply replied, sorry, not our fault. I was appalled! Not their fault? Who packages formal gowns in a flimsy bag? NEVER AGAIN!
Leanna W.'s review of Hebeos earned 4 Very Helpful votes
Leanna hasn’t received any thanks yous.
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Hi Leanna. We’re incredibly sorry to hear about your order and your experience so far. We will give you a full refund if we confirm it. But you didn't provide the order number. Please continue to work with our customer service team, and we hope to resolve this issue promptly.