Leah W.

I can't even leave a proper review on their website because the only thing they allow me to review is the pickup and drop off location. I can't review their service or the actual truck itself.

I had a long distance move. During which the app and website both kept failing, kept resetting while i was trying to use it, kept logging me out in the middle of looking something up. Customer service was a joke, everybody redirected me to someone else, only to find out two days later that the question i was asking "wasn't even a possibility." It was impossible to get a hold of my "local scheduling manager", whom I got redirected to several times. I was automatically put on hold after the phone stopped ringing and nobody ever answered.

So FYI - you can't upgrade insurance after you already have an uhaul reservation. Which doesn't make any sense. I would have paid to upgrade it. Even though their website claims you can "edit an existing reservation", all you can actually edit is where you will be dropping the truck off to. Nothing else.

The air in our truck stopped working the first few hours of our trip and it was a very hot day. It started working again after 3 hours or so, thankfully.

I'm really disappointed in uhaul - they were shockingly terrible for having such a large presence.