Leah L.

29th January had my email to state order confirm it will be shipped shortly, tracking showed it was supposed to arrive between 9th - 14th February, i have it until 20th February and nothing. I chased via email standard response. Once 30 days had passed I requested a refund under the Consumer Regulations Contracts and they advised their terms state you cannot have a refund if anything purchased in the sale. I asked them to send me a hard copy showing where this is, as I couldn't find it but they kept sending md the same link for the terms and saying "read it". I've sent screen shots of the only refund part I could find and still nothing. I had an email 10th March stating "a shipment was on its way, checked the tracking via this link and this was the real date the item was sent. So it was never on it's way or sent before 30days had elapsed. The item arrived today and what do you know, there is no DVD with it, as advertised.