Leah A.

I purchased 2 of the Brooklyn Satchel bags, in 2 different colors, one light brown and the other grey. I was fully expecting a normal sized satchel that I can use as a carry on when traveling. Um, these bags are TINY! They would fit my 10 year old daughter appropriately! Definitely NOT what they looked like on their website and in addition, the material is some disgusting vinyl, NOT leather! The bags are horrible! When I inquired how to return them for a refund, the answer was "you can send them back to Shanghai to a temporary apartment that we are using for returns until we get something else set up. Unfortunately there's no return system yet for the United States customers". Then when I asked for the specific address in Shanghai the response was "actually if you can follow-up in 2 weeks we may have an address in the U. S for you to send the returns to". They have yet to provide me with a return address, but sure did offer to refund me 20% of my purchase and send me new bags. NO that's NOT what I want! Of course when I threatened to report them for fraudulent business, they don't respond anymore! I'm now out $100 for those 2 horrendous bags, I wouldn't even give them to my kids to play with! HORRIBLE COMPANY AND DON'T LET THEM FOOL YOU, THEY'RE NOT IN THE UNITED STATES, THEY ARE BASED OUT OF CHINA!