L B.

It is disgusting and shameful that Alibaba.com just ignores complaints filed about BAD and FRAUDULENT companies that collect monies in US dollars and then ship you total junk. I've ordered just trial samples of different handbags from Eastleather.com from China. They received the funds and shipped damaged, 2nd-hand, used and stained merchandise, with broken zippers and linings. Their website features perfect ladies' handbags with additional wallets and cosmetic small bags to match each sample. In reality, I received 6 bags less than what was promised. I contacted the company -- and they are dragging their feet, arguing that the merchandise is just fine. Shame on them, shame on Alibaba who allows such bad actors to abuse and exploit honest consumers. Eastleather.com refused to return the moneiy and does not want their bags shipped back to them. I have pictures to prove this is total disgraceful, unprofessional, deceitful practice they perpetuate on American small businesses. Shame on them! None of the bags are made of leather. None of them smell good. Horrible odor from the product. Impossible to sell or even donate. YOU CANNOT TRUST THIS COMPANY> EASTLEATHER.com located in China. I asked the company to return my payment and I will return their goods. They are not cooperating. For them this is business as usual. They accomplished what they wanted. They collected the money and sent junk. They don't want any long-term quality business. They want to go to the next business scheme and next business victim. Shame on them! Beware, they are polite and professional on the phone, they promise you that all will be done according to the pictures featured on the website. They can imprint your logo ASAP but... DO not believe them if you don't want to lose your investment. This is total fraud and horrible experience.