Jordan L.

I drove to pickup my rental and the first location never set up the keys for my pickup so I called Uhaul to make sure I could pickup the vehicle and they said "Sorry, the dealer didn't set it up. Theres nothing i can do. You have to come back". I continued to tell them that i was unable to come back as I had a house closing to attend which is why i chose an early pickup. She said theres no other trucks and she cant help me and said she would give me a $50 credit for my inconvenience. I demanded she needed to find me a new truck in the area as this experience was insane and i needed to move out of my location. She miraclously found a truck 15min further away that i could get.

So i drove to that second location for pickup and when i went to pay My reservation rate significantly changed. My total increased over $800 and i was told that there was nothing i could do, i had to pay that amount in order to leave with the vehicle and take it up with Uhaul. Now I have been chasing down Uhaul for answers and a refund as that was not the rate i agreed to when i made the reservation. If i would've known that, i would have never chose Uhaul as there were cheaper rates elsewhere.

I felt like my hands were tied as I had no choice but to pay that amount as it was for a move and i was closing that day and needed to be out of my house. I had no time to make other accomodations.