L M.

The blinds arrived 3 weeks late, and upon opening the box I noticed they were the wrong blinds. I contacted Customer Service; the employee was friendly, responsive and apologetic and said they'd contact the manufacturer and get back to me regarding what happened/options. I then received an automated email stating my "new order" was underway and cancellation was not possible. That set of blinds was scheduled to arrive in the next 1-4 days, and only because I followed up with Customer Service was I informed the blinds would be *at least* one week late. I will never use this company again and I will never recommend them. They're either incompetent or willfully providing false delivery timelines.

Well, the correct blinds finally arrived... a week+ late. Upon opening the box we noticed the instructions, which indicate options of an interior side, interior top or exterior mount, didn't match up the brackets sent. I contacted customer service who then contacted the manufacturer, who explained it's ONLY a top mount. I was on the phone for 31 minutes only to find out that, once again, the manufacturer did not send what I ordered, which was an interior side (or "inside") mount. The manufacturer emailed a video to "help" us navigate the instructions... it was 9 seconds long with several steps already completed. This is an absolute disaster and they have yet to redeem themselves; minimally, Blinds.com should be offering free installation. Do not recommend.