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I recently set up an outdoor dream kitchen with the help from components purchased through BBQGuys.com. They were not the cheapest, but they provide high quality products and services. Shipping was quick and very well packaged. Directions and extra parts for a variety of installation options were provided.
When I did have a problem with a gas hose connection being too short, they took care of the return with no problems despite the fact that I purchased the hose months earlier. See, there was a delay installing the outdoor kitchen due to a very slow contractor and plumbing subcontractor.
The order delivery is very slow. Customer care has a tough time with English. Tracking numbers are useless. "Free 10 to 15 business day delivery"
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Dear Lawrence,
We apologize for any misunderstanding and for any inconvenience caused.
We offer free shipping of 7-10 business days for US and Canada only. We do offer a faster shipping option, for an additional charge.
We are sorry to hear you are not able to track your order. Please feel free to contact us with your order number so we can help you track your order.
Best Regards,
GlassesUSA