LAWRENCE M.

This has lasted over a year, with promises that trivago will look into the matter. Last year ibooked 2 rooms at the Zion Lodge in Utah for 3 knight. When i arrived at the lodge with my wife and her 2 elderly parents we were told there was no reservation and no rooms available, Trivago never booked the rooms. The manager at the lodge after about 2 hours was able to find me 2 rooms at LaQuinta outside the park. Trivago took the money for the reservstion immediately upon booking. Zion Lodge manager told me this is not the first time trivago has done that. We were inconveninced because we had a lower grade rooms, no fireplace, smaller and ended up outside the park, Trivago offered me a compensation of 10%. I refused because the inconvenience was no even near what hardship it cause me and my inlaws. I was told that this would be investigated at a higher level, It has been 1year and 2 months and i havent received any communications from management. They are trying to discourage me from this claim by keeping silent, well i'm still here and here is my story. Trivago, I hope this happens to one of your elderly family members then you will see what its like. Still waiting.