They deserve 0 stars.
I never got my package yet all they had to say was 'sorry', they won't return my money. Such a bad company, such a bad customer service. Apparently, after reading online reviews, that's happened to many people. If luckyvitamin mess up your order or ship to the wrong place or for some reason you're not getting your order and you never will - you are the one to pay. I basically pay them for nothing, I gave them money and got nothing. You don't want to mess with that. It's SO frustrating.