I am not one to post negative reviews, but in this case, I could not be more disappointed with this company. I purchase 62 wall tiles and paid $35.00 in shipping, 17 of those tiles were broken or chipped. I was happy to pay the shipping so I did not have to make the drive to northern Va. I have used this company a few times before and have always been very satisfied. When my shipment arrived, there were two boxes, one box had a little damage, but the other was a total mess. One box was packaged with packing peanuts and wrapped pretty well. The other tile was put in with no packaging and the tiles were just thrown in individually. There were no peanuts no wrapping and the titles were broken or chipped. I made this purchase at the end of March. I first tried to go through online customer support. I waited about a week, no response. The first time I called was April 9th got a hold of a very helpful gentleman. He put in a web damage claim and then I emailed all the information and pictures got an email back they would contact me in 3-7 business days. Waited 8 days, called again, and was told they should be calling sometime that week. Here we are almost a month later I still have not received one email or phone call. So, my tile project has not even gotten started.