Lauren M.

I have been a loyal customer to shutterfly for years and have loved most everything I've gotten made by them. However, I just received a personalized 8x10 calendar that had all the right pictures except all the wrong sayings on it. It had random people's names under the pictures and family memories that were not my own family's memories. When I contacted customer service it took over 21 minutes to get a hold of someone and when I did they told me that I, myself, had to reorder the item. When I went to go reorder it with the appropriate changes I saw that I still had to pay $7.51 in shipping. An extra almost $8 out of my bank account for an order that the company messed up. I quickly advised the customer service rep and she told me there was nothing she could do so I of course asked to speak to a manager. Another 15 minutes later the manager made me explain, again, why the sayings were wrong. She also could not offer me anything other than standard shipping. Unbelievable. With some patience I finally convinced her to send me a new calendar free of charge (wasn't even going to get into getting refunded for the first calendar) and received no apology and no other offers or assurances. I cannot believe the utter ridiculousness of Shutterfly's customer service. If you order from this company you better hope it's exactly what you want or you will waste hours of your life trying to get it resolved.