Lauren G.

NEVER USE THIS COMPANY! 1st time booking with them and they are a scam. I went on my trip, changed my ticket during my trip which was surprisingly easy. I agreed to the change charges, HOWEVER, they charged my credit card once $150 and then TWICE $349, rather than only once for this charge. One $349 charge was listed by Justfly.com and the second $349 as Agent Fee. I called three times and sat on the phone for an hour. No one would help me. On the third call he said it was only a temporary hold. Not true. I emailed my statement as they said to do, no response. They robbed me of $349.