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I spoke with customer service representative and told him that we could not make the trip happen because of high winds on date to fish and a bilge pump went out a few days after, he understood.
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Recently a the charter that I booked got canceled. The customer service rep, Chole, was very...
Very helpful! Went above and beyond to help me with some technical issues
Laurence, thanks for sharing your experience! It's reassuring to hear that the customer service representative was understanding of your situation. Dealing with high winds and a faulty bilge pump can be tricky. If you ever need assistance again, don't hesitate to reach out!