Lauren A.

I ordered a facemask in the wrong size because in the description of the item where it gives the different sizes it said "GARMENT SHOWN IN PICTURE - does not cover neck". The only picture to be viewed did cover part of the neck, which is what I wanted. I realize that this conflicts with the part that says "does not cover neck", but I thought the most important and relevant piece of that description was the capital letters that read "GARMENT SHOWN IN PICTURE". I paid additional money to have 2 day shipping.

Well, once it arrived, it was NOT the "GARMENT SHOWN IN PICTURE". So I called the company right away to explain my confusion. A young man answered and was helpful. He looked at the item on his cell phone, which was how I had ordered my item, and he not only affirmed the confusion, but also explained that it is different on the phone as there are typically pictures of each length. So, since only one image was available on the phone that is what caused the confusion. He said he should change that. He also suggested that I speak to the manager, Aimee, to see if a return label could be provided, since there was an understandable confusion.

I called Aimee and she was rude, talked over me, argued with me that it was written in capital letters and that for $2.00, it is not worth the trouble. I tried to be calm and patient and said that the gentleman that worked with her verified the confusion, but she continued to be condescending, rude and argumentative. I finally said that i will never buy anything from them again, I am recovering from surgery and have no desire or strength to argue with her anymore and said goodbye before hanging up on her.

Well, F you, Aimee... You are a TERRIBLE manager! I pray that I actually get a refund at all!