Laurel G.

Just placed a big order (~$300) on Thredup (well, actually it was on JULY 23). I have been a loyal customer for a long time; in fact the night I placed this order of about 14 items, I referred someone to Thredup who did end up purchasing. I just started a new job in an extremely well-known nonprofit. I do not have a lot of money but I need to be business formal for interviews, meetings, and photo ops. I ordered through Thredup before I even started. I have recently moved and accidentally kept my old address. All I wanted was a simple address change. The first person I talked to said no problem and that it was taken care of; he then sent me a review option and I gave him full marks. Days passed by and although my shipping info stated "rerouted, no action needed", something just did not smell right. After five phone calls and various emails later, turns out no one, not even Thredup, knows where my order is. Their only solution was to refund me, no answer to an expedited shipping refund (I NEED these clothes starting MONDAY), let alone any hope of talking to an actual person. Absolutely disgusting. I have since taken back every good review, and every in-person referral I have given them thus far (I get asked almost daily about my outfits). I was previously a LikeTwice.com follower. They affiliated with Ebay and disappeared. I gave Thredup a chance and when I really, TRULY needed them, they MESSED UP. I'm not even confident that they will successfully figure out how to refund me. I am MAD. DO NOT trust important orders to these guys, I have yet to see any real resolution. SOOOOOO disappointed, can't even begin to express. I counted on them and they failed.