Laura S.

The content was ok, but I found it difficult to do everything I needed to in the app as quite a few things (such as viewing/ managing subscription details and downloading some course materials) could only be done via the website on a laptop/ pc which was really frustrating since I mostly used my phone for Skillshare.

I tried to cancel my subscription before the end of the trial as I wasn't using it much but was told I would immediately lose access. I stupidly didn't cancel and thought I would give it another month to see if I started to use it and find the classes worthwhile.

Once the free trial had ended, I was sent emails that were sent to my junk folder and were lost with the other 50+ emails I received from Skillshare within only 8 weeks and unfortunately I didn't notice them.

I should have cancelled before the end of the trial, although having dealt with other companies in the past for friends and relatives, I have never had such lack of compromise and understanding when I emailed them regarding this.

When trying to cancel after waking up in a panic at 5am, they refused the refund as I was 5 hours outside of the 7 days refund policy. After asking if there was some sort of compromise we could reach they just kept stating the 7 day policy and reiterating their 'transparency'. I was hoping that maybe I could pay a one off fee for the 7 days I had gone into the premium subscription but they would not budge.

There is no telephone number and they are not willing to reach a compromise via email.