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1 Review by laura

FamilyTime

FamilyTime

5/4/17

I signed up and realized it wasn't a product I needed quite yet for my 4 young kids. I cancelled on the first day within hours. The chat person "Olivia" hung up on me so I emailed and cancelled that day.

A month later a charge still was posted to my credit card. I emailed (since it is the ONLY way they communicate and chats are incredibly difficult to get a person through) and they said they couldn't refund my money because I applied for the discount and that voids any refund policy. I will be reporting them to the BBB.

I am so angry as a mom of 4 and teacher (17 years) that these people are scamming families out of their hard earned money.

laura Has Earned 1 Vote

Laura S.'s review of FamilyTime earned a Very Helpful vote

laura Has Received 1 Thank You

rachelt139
Rachel T. thanked you for your review of FamilyTime

“I too have reported them to the BBB. No address listed. Only see email or chat. The BBB asked me for a mailing address. They seem to be located in Tokyo. Very mad at them telling me they will refund me and it has been over 2 months.”

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