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laura S.

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1 Review by laura

FamilyTime

  • FamilyTime

“Horrible service and company”
5/4/17

I signed up and realized it wasn't a product I needed quite yet for my 4 young kids. I cancelled on the first day within hours. The chat person "Olivia" hung up on me so I emailed and cancelled that day.

A month later a charge still was posted to my credit card. I emailed (since it is the ONLY way they communicate and chats are incredibly difficult to get a person through) and they said they couldn't refund my money because I applied for the discount and that voids any refund policy. I will be reporting them to the BBB.

I am so angry as a mom of 4 and teacher (17 years) that these people are scamming families out of their hard earned money.

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  • 33.0K Views
Helpful  (3)
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laura Has Earned 3 Votes

Laura S.'s review of FamilyTime earned 3 Very Helpful votes

laura Has Received 1 Thank You

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Rachel T. thanked you for your review of FamilyTime

“I too have reported them to the BBB. No address listed. Only see email or chat. The BBB asked me for a mailing address. They seem to be located in Tokyo. Very mad at them telling me they will refund me and it has been over 2 months.”

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