Laura M.

From my 1st experience with them to my last, it was all unfortunate. The customer service is the absolute worst, they over charge for everything, don't have valid explanations for the things they charge for and are just all around conducted unprofessionally. When I called for a billing question today I had the unfortunate experience of talking with a rep who told me "I was a bank manager so I know how all banks work, and this is why you were charged $209.00". WHAT KIND OF EXPLANATION IS THAT?! Thanks for passing the buck and saying it's my banks fault you guys over charged me. That was the final straw for me. Drove back home, got my router, turned it in and then bought Xfinity. Never looking back at Spectrum.