LauraLee O.

I ordered a few items and paid for 2 day shipping, receive by feb 21st. I got an update email saying my items were going to be delivered about a week and a half after I ordered. When I contacted them about this issue they just kept sending me their help page link. When I asked for a refund on the 2 day shipping charges they stated that they couldn't because their website stated it was high volume and orders would be delayed. There was NOTHING on their website the day I ordered saying anything about delays. Shipping said I would receive by the end of the week. I know what I saw and what I was doing. I needed the items for an event this coming weekend and when I placed the order, I made sure I would receive items on time(esp because I paid for the higher shipping charges.) Awful customer service, awful way to do business. Awful that they offer 2 day shipping when in fact they're just trying to steal your money and send items regular mail.(We all know sometimes shipping is the reason we don't even continue our orders and buy items) so what the $#*!, allowing ppl to pay for a service you won't even offer. I will never order from them again. I couldn't believe how awful their customer service was when I contacted them with this problem.