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Ordered on 12/28, have spoken to 3 CS agents. The last time I spoke to someone was 1/14. My package has not arrived and there has been no update since the 10th. The agent is starting and investigation and the refund will take 10-14 business days to receive. Up to 3 weeks! I work for an online store and am able to open a claim and refund an order within the hour. I know $100 isn't a lot of money to them but this is terrible customer service.
Laura H.'s review of Saks Fifth Avenue earned 19 Very Helpful votes
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Saks Fifth is absolutely horrible. I purchased a jersey jumpsuit online. The item came and I...
I ordered a $1000 dress to wear to my daugher's wedding; I returned it 3 days later in PRISTINE...
