Laura H.

If I could rate a negative I would. We tasked a mover and were in contact with him up until the day before the move. We got a text from Taskrabbit that he would be there in an hour. Not only did he NEVER show up, he never he let us know he was not. I contacted customer service and was told "oh well he is an independent contractor so we don't have control over that".? How about your exorbitant fees, what is that paying for then? An hour and 45 minutes after I called customer service, they sent me a text saying the job had been cancelled and to try another tasker. I clicked on that and it said there were no other taskers available. Freaked out, you bet! Nothing like scrambling to have to rent a U-haul and beg anybody we know to help carry everything and working in the dark at night because of the crazy late start. OMG serious breach of trust!