I've had a really positive experience with ThredUp so far. I've made three purchases. Although I've always sent at least one thing back, it's been because I haven't liked the way it fit or looked on me, and that's how I typically am when I shop. I think the things I've purchased have been described correctly, and the pictures are good representations of what they actually are. I also sent in a bag of clothes. I really did not expect much, I was just hoping to get a few dollars of credit because I know I'd spend it on the website. They took some things I wasn't sure if they would, and they didn't take other things I was sure they would take. So that's hit or miss, but to me, it really didn't matter. I wish I was better at knowing what they'd take so that I didn't cost them money. I'm a consignment shopper for the low prices, but also to reduce waste and consumption. ThredUp really fits my consignment shopping values, and I hope to keep supporting the company.