Unfortunately I ordered and paid all the extra bells and whistles to get a quick copy of my son's birth certificate so that he can enlist in the USMC. Did not realize until was taken to an online notary (again additional payment) that was no on an official Texas site. A month later and I have just received ANOTHER request for notarized documentation. The phone # provided by the support person responding to another poor review is a non working number. I've lost a month of time and over $100. Very angry.