Laura F.

I was a previously happy customer, until I placed an order last month (January 2019). I had to return 1 bra, exchange a 2nd bra and a pair of underwear for different sizes. They refused to refund me for the underwear because they said I got the item dirty?!? It should have been clear that I didn't try the item on because it was in the original clear package, tags on and my return reason was too small. I could tell by looking at them they were too small! The item was a O/S size and I wear a size 12 jeans. Obviously their size charts are out of line (size 2-16 doesn't work for undergarments). I was really irritated that I was accused of getting an item dirty and my return was refused and the reason was also changed to (didn't like the color) in their online return screen, why? I emailed customer service several times and got the same responses of how they inspect every item, blah, blah, blah. I asked them if they inspect every item received new and never got an answer! There's no way they could, I managed a retail store and you cannot inspect every item that arrives in the store to be sold. End of story. The item I returned was sent to me dirty and because I never tried it on, how would I have known? I will never order from them again. I have ordered lingerie, underwear and bras for many years from other websites and haven't had any items refused or ever been accused of returning an item that was dirty. And I am over 50! Then to make matters even more deceptive - their $5.95 return shipping charge somehow doesn't add up correctly when you get a credit. I returned a $28.95 bra and my credit card was credited for $21.51, seriously, I guess they don't realize people will check their math. $28.95 less 5.95 is $23. They cheated me twice out of more than $5.95 for return shipping. With the first return when they refused the item that was returned to me, I cannot for the life of me figure out their math but I supposedly was credited for 2 bras totally $58.90 minus the $5.95 return shipping. However, my credit card was only credited for $50.35. I don't know how $58.90 minus $5.95 return shipping could ever equal $50.35 - do the math - I should have been credited $52.95. That's another $2.50 they owed me added to the $1.41 in shipping for the second return, I was shorted $3.91! I wonder how many other customers they've scammed out of return postage? Buyers go elsewhere - other companies won't scam you on returns and insult your integrity and honesty. Whose dishonest here? Their return shipping charge is advertised as $5.95!