Laura B.

I ordered four rugs from Luxedecor, and discovered a couple of days later that I could have ordered the rugs on Amazon, direct from the manufacturer, for anywhere from $43 to $69 less/rug. My bad. I should have looked harder than I did before I ordered. To their credit, the rugs did arrive in a timely fashion. I called them up and kindly requested a price adjustment. They told me they absolutely would NOT extend the courtesy of a price adjustment once the items had been shipped. I read their return policy and realized that they don't offer free returns (it is plastered everywhere on their website that they have "free returns"), it's on you to pay for return shipping (okay, not too unreasonable), but they will deduct from your return a certain dollar amount (determined by them, and who knows how they determine that) for shipping it to you. They don't tell you this amount right away, but rather email you the amount within a couple of days. Then, if you have decided to return, you have to call them back and jump through a couple more hoops to get an authorization or something and then they will send you the shipping information (you can't find out how much shipping is until you have an address). After I got the email that told me how much they were going to deduct from my refund, I realized that it would end up costing me more to return and pay for the shipping than I could save. So, BUYER BEWARE of both their "Free Returns" and their pricing. Shop around before ordering from LuxeDecor!