Laura B.

My laptop screen was fickering at times and had the lines through it and was fading... all intermittently over a period of about 3 months. My teenage daughter told me to look up a video and see if we could just buy and replace it ourselves. I looked it up and it looked easy enough, except for having to take it apart first to get the screen # which is only on the back of the screen itself. So we did this, and on while it was undone, we found Laptopscreen had our screen number, so we ordered it. Right after ordering, we put the other screen back on the laptop so I could still use it until the new screen got here. Funny thing was that once back together, the screen worked great; i then assumed it was the littel plug connection that when putting back together maybe had been loose. SO I called Laptopscreen immediately and told the gentleman what happened and he was able to cancel the order right away no worries.

Then 3 weeks later, the screen was acting up again. I called back Laptopscreen and told the gentleman what happened and asked if I they still had my info/screen number in the system so I didnt have to look it up again. Happily they did, and I was able to go into my account and just click reorder. WHile on the phone, he added that if the new screen didnt work, it would probably be the "pin connector" cord. It made me feel that he actually cared to help me get my screen back working instead of just telling me to take it somewhere or get a new laptop.

Got my new screen super quick in the mail, and was able to put it in and it works AWESOME now, it was the problem, and I couldnt be MORE happy! Thanks Laptopscreen for going above and beyone in talking with me and helping me troubleshoot, Laura