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I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!
Tip for consumers:
They should stand behind their products. A 30-day policy on a suitcase is unacceptable and unreasonable.
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Been giving 3 delivery dates. 10 days is way to long after playing 6 dollars delivery fee....
Ordered a t- shirt and a jacket from mlb shop and order made it from Las Vegas to Jacksonville...
