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I ordered a photo necklace for a friend who has lost his mother. I also paid for the expedited shipping. It's been a week and my item has not shipped, I got an email saying that it would be delayed until Jan 19th until more are in stock. I am furious! What do you mean? In the email they asked if I wanted a refund if the necklace. NO! I want what I ordered, or a refund of everything I spent on the product and shipping! I will search for reviews next time before I use any other company. This is a shame Soufeel
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Sorry for that, the order h\now has been highly increased because of the shopping, hope you can understand. If you want to get your money, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.