larry h.

I ordered a part for my Jura machine, after paying $19.95 shipping for a $19.95 part, received the part about a week later and it's not including the three clips that are needed to secure the part. When i contacted these rude people, i was told those parts are $1.00 each, but i have to pay another $19.95 shipping for the three clips i need, they sent me an invoice for two fastening clips, but they sent my an invoice for TWO clips, so i write back but i need 3, then i get another mail saying we only sell them i pairs, so i say ok then i will take 4 clips, then i get another mail where they apparently changed their mind and will not send me an invoice for the 4 clips, then they send me a mail saying they changed their mind and will send the clips after all, its been two weeks and now nothing, its funny when i used their message service to complain, i got an apology message but months after i originally got my part, i cannot still install it because i do not have the necessary clips. WTF is this kind of company. If anyone has more info about them i would appreciate it if you would share