Larry D.

I was searching for sandal slides with a high arch and found some I liked online at The Orthotic Shop. They offered a 10 percent off coupon code on your first order, so I placed an order. When I entered the coupon code they gave me, it said the coupon was invalid. I almost canceled my order at that point and I wish I had, but I needed the slides for a trip, so I ordered anyway without the discount. When I first received them, they fit nicely and the high arch felt perfect for my feet. However after wearing them off and on for 4 days, the material stretched somewhat and the left one began to have a problem. As I walked, my heel slipped off the shoe to the right so that my foot was no longer aligned with the shoe but was at an angle. If I manually put my foot back in alignment, the upper automatically moved it back to the angle after a few steps. The right one still fit perfectly, so the left obviously had a flaw. I wrote the company and their first response was to simply say they couldn't accept a return on an item that had been worn. I wrote back and pointed out that the shoes were less than a week old and that there was an obvious fault in the manufacture of the left shoe since the right didn't have this problem. I couldn't believe that they wouldn't stand behind their product. Their response was that there was no flaw- I just needed a shoe with more support to correct my gait. There is nothing wrong with my "gait". I have 3 other pair of slides (without the high arch) and none of them exhibit this problem. If anyone else has a high arch and is looking for slides, try Rack Room Shoes. They have several brands that fit the bill and they actually have customer service. I feel like I threw away $64 and I will never order from this company again.