Through some bogus backdoor "Internal Security" excuse, my order for a gift card for my son's birthday was cancelled. They could only provide a "chat" response, and could not tell me the reason for the cancellation for "proprietary" reasons. They told me they would "escalate" my "concern" to a higher level, but my son's birthday is today, and I wanted a response today. However, this was not enough to speed up the response. I am looking for another vendor immediately, and will never use this site again.