Michele L.

Tip for consumers:
They refuse to refund me my total amount of $144.89 plus shipping, they refuse to waive the 25% restocking fee, and they will not pay the return shipping it cost through UPS (for the cheapest way possible) of $71.74. This company sending me the incorrect crisper draw has costed me $252.63 and I still don't have a correct $144.89 crisper draw. This company is a total rip off. After numerous emails back and forth over their mistake, they keep telling me it was my fault.

Products used:
The door shelf for the refrigerator is the only part that worked. I wouldn't even give a 1 star rating for service and returns if I didn't have to...it would be a 0 Star on returns and service. I entered the model number off my refrigerator in the search engine on this website (Genuine Replacement Parts) and I received the correct door shelf to fit my refrigerator. However, GRP wants to tell me I used a totally different model number when searching for the crisper draw (all searched for at the same time and on the same invoice...see bottom of picture for a copy of the invoice). There is no way I came up with a totally different model number of a refrigerator that I don't even have in my house. They refuse to refund me my total amount of $144.89 plus shipping, they refuse to waive the 25% restocking fee, and they will not pay the return shipping it cost through UPS (for the cheapest way possible) of $71.74. This company sending me the incorrect crisper draw has costed me $252.63 and I still don't have a correct $144.89 crisper draw. This company is a total rip off. After numerous emails back and forth over their mistake, they keep telling me it was my fault.that I came up with a model number that I don't even have. I would not recommend this website to ANYONE! I will also report them to the Better Business Bureau!