I was very hesitant to purchase such an expensive screen protector. But it's been the best decision I've made! Customer service was super helpful in registering my product. I was told by Verizon when u first bought it that all I needed was the box to register it. Turns out you need the receipt, which I did not have. Gadget guard allowed me to send in pictures of my box proving I purchased it so I could get the warranty. After dropping my phone face down on concrete the screen protector shattered and I had to get a new one. The process was supper easy, pay the shipping and tell them the address to send it to and it arrived in a few days. Super easy install and now my phone is good as new! Super happy with my "expensive" screen protector! It's protected my phone and their customer service has been more than helpful.