Someone has used my details to purchase a mobile phone and I am getting a "Notice of Sums in Arrears" letters. I keep complaining to them by email and returning the letters but have not had any reply. I phoned the "Rentals Support" number and complained and they said to call the fraud line which I did and they had me a crime number. Nothing has happened and I am still getting the arrears letters. Needless to say I think that their communications are abysmal!