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Lance O.

Richmond, Indiana 47374

Contributor Level

Total Points
80

1 Review by Lance

  • Guideposts

9/11/23

Seems your organization has not learned its lesson.
I sent an email to all branches of your organization to remove my mother from your mailing list on February 23,2023.
I warned you what would happen if you persisted, but your organization has not listed so let me refresh your memories.
TO WHOM IT MAY CONCERN!
IT SEEMS YOUR ORGANIZATION DOES NOT SEEM TO GET THE CONCEPT OF WHAT CANCELED MEANS...MY MOTHER CANCELLED HER SUBSCRIPTION! I MYSELF CALLED AND HAD IT CANCELLED IN THE YEAR 2021 WHEN YOU SENT HER TWO LETTERS BACK-TO-BACK DEMANDING HER TO PAY YOU. ONE LETTER CAME AND WAS PAID. THEN A WEEK LATER CAME ANOTHER LETTER AND WAS PAID AGAIN. I CALLED AND DEMANDED A REFUND BE ISSUED TO MY MOTHER AND THE ACCOUNT CLOSED THE WOMAN ON THE AT YOUR ORGANIZATION SAID THE REFUND WOULD BE SENT OUT AND THE ACCOUNT WOULD BE CLOSED.
NOW YOU HAVE BEEN SENDING RENEWAL LETTERS TO MY MOTHER YET AGAIN... THEY HAVE GONE INTO THE RIPPER TO BE CUT INTO SMALL ITTY-BITTY PIECES!
REMOVE MY MOTHER FROM YOUR MAILING LIST OR THIS WILL GO VIRAL ACROSS THE WEB THAT YOUR ORGANIZATION IS PREYING ON THE ELDERLY...
REMOVE AND CANCEL THE FOLLOWING: (mothers' information)
SINCERELY,
REV. LANCE E. O'CONNER
I received confirmation from one of your organizations branch that her name and address was removed from your organizations mailing list yet today September 11,2023, you sent another one of your letters. (see attached image) Upon receiving your letter I wrote on the letter "Refused, return to sender and you were told to remove from mailing list in 2023".
I will be sending this out across the web about the Guidepost organization trying to pull the same underhanded tactics they have done for years against the elderly. I know about the multiple complaints against your organization for pulling these underhanded tactics.
Sincerely,
Reverend Lance E. O'Conner--

Tip for consumers:
On February 23, 2023, this Organization tried to bill again and was sent a massive email to all branches of the Organization. To CANCEL the account and remove from mailing list. Which they confirmed they did via email. Today September 11, 2023, they sent another mail with their booklet. Which was promptly refused and returned to sender. Another mass email was sent to the Organization to remove from mailing list and cancel any and all accounts for my mother; My mother is 79 years of age and they

Products used:
Subscription which was cancelled in 2021 after being charged twice in a two-month period. This was done via phone. They promised a refund but never did a refund of any amount.

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